Working the counter at the Screening Room can be an athletic event in the last minutes before a show’s scheduled start.
Many patrons arrive just ahead of starting time, some deliberately a few minutes late to avoid the coming attractions. Thank this art cinema’s founders as well as the new owners that there are no ads for car dealerships, fast food joints, or anything else to prolong the delay, although that might take a bit of pressure off one person ripping tickets while also slinging popcorn into bags, pouring butter into it, grabbing candy out of the glass-enclosed case and soft drinks out of the fridge, all while totalling prices and making change.
If that’s not enough of a juggling act, we also have a popcorn popper decidedly designed for a left-handed concessionaire, which I am not. And so it is with a lobby full of eyes on me that I shakily raise cups of oil proportioned with kernels to the rotating cooker while my right hand hangs idly by, contemplating an anti-discrimination lawsuit.
More than once, I’ve given folks in the lobby a play-by-play as I slowly fill the cooker. They laugh, and after banging the cups downward to get every kernel into it, I can’t resist: “Few people know this, but Shakespeare titled his play Measure for Measure as a tribute to concessionaires in the lobby of the Globe Theater.” When laughter turns into oohs and aahs, I wonder if they believe it.
Time for ridiculous jokes that pass for literary history is also provided by the tedious process of credit cards. I swear, if I could go back in time and erase three people from the history of the world, someone would need to remind me of dictators and warmongers before I got my hands on the inventors of the credit card, the cell phone, and the car alarm.
Then again, I might also be re-directed by catching sight of the idiot who first declared, “There’s no such thing as a stupid question,” or the equally imbecilic, “The customer is always right.”
Another handicap is the reputation that I apparently have for being able to tell how old people are just by looking at them. I suppose I should be flattered and should fake having such a power by assuming that this one is a senior while that one is not. Instead, I have a vivid memory of two occasions about 20 years ago when ticket takers charged a senior rate for women who were not. Never again! I don’t care if Methuselah walks in there wearing a name tag; if he doesn’t say “senior” or something recognizably synonymous, I’m charging full price.
Many seniors wait until the transaction is made before saying it. Most all of them get a laugh out of it, as it implies they look younger. Nor is it difficult for me to hand over the two dollar difference. So far, so good. Customers are happy, laughing, and they got the discount.
On my side of the counter, it’s like being behind a driver who waits until making the turn before putting on the directional. A ticket is already ripped, but I need to replace it and/or make a notation. Simple, right? Try doing it in those last ten minutes when you have a line of customers facing you, the ones in front holding out their credit cards, someone in the middle asking when the movie gets out, another in back asking about parking on State Street, yet another off to your side asking for napkins, and one more from the back of the hall asking where the restrooms are.
May not qualify as an athletic event, but it sure feels like one. And there is that four-step hop up into the projection booth to start the show on time while patrons are still coming through the door.
For all that, I don’t waste time complaining, and I maintain a smile, or at least a straight face. Except for the woman who, after paying admission and with the coming attractions already on, picked up a $1.25 chocolate, handed me a credit card, waited for the transaction to go through, then asked for a San Pellegrino, and handed the card back to me.
She may have detected a murderous undertone when I asked if she wanted a receipt, but she made no complaint. With few exceptions I’ve started the films on time, and I can’t recall anyone going without popcorn, though at times the butter can’t melt fast enough. Screening Room patrons have been patient when I’ve needed it, supportive overall, and on one count–and I do mean count–they give me way too much credit.
With tickets and concessions all at one counter, we add them all together. With the numbers all small–$12 or $10 for tix, $5 or less for concessions–this is little more than counting. With combinations always the same–$5 for popcorn and $2 for sodas make for a lot of $7s–it’s easy to be rapid which, in those last ten minutes, is necessary.
No matter. To hear patrons remark on my mathematical skills, you’d think I was moonlighting from a day-job as an accountant for the International Monetary Fund or as an engineer calculating interplanetary missions for NASA. Seems like nothing to me, but the truth is that I did enter Salem State as a math major 55 years ago after taking straight As in math all through elementary and high school, including algebra, geometry, trigonometry, physics, and an intro to calculus.
But 1968 had a way of changing people. By the start of second semester, I was an English major writing for the student paper. Strange to think that I wrote just one film review in four years for The Log. Stranger to think that it was Woody Allen’s Everything You Always Wanted to Know About Sex.
Just as well. Who needs advanced calculus to be a nimble Jack the Ripper or a quick Jack in the Booth at a theater near you?
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